Bank Receptionist/Admin

Job Introduction

Job title: Bank Receptionist/Admin

Location: Cricketfield Surgery, Newton Abbot

Salary: £12.80 per hour 

Hours:  Bank

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.  

Caring 

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious 

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful 

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence 

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Promptly action requests for repeat prescriptions following the 48 hours prescribing process.
• Action all requests for prescriptions that come in via SystmOne on line.
• Action prescription requests via work flow and Tasks on SystmOne.
• Aim for no reports/complaints of “missing or wrong prescriptions” Fully investigate any incidents that do occur and establish what has gone wrong with the process and discuss with the line manager/lead GP and feedback learning to team members via meetings and huddles.
• Oversee the electronic prescription service to ensure it is running smoothly and respond to any queries from Pharmacies or clinicians.
• Work with the lead GP and Pharmacist to streamline processes and patient information.
• Make sure the message feature on prescriptions is used to best effect and kept up to date and relevant. 
• Assist with the overflow of calls from the appointment’s desks at busy times.
• To maintain adaptability and be able to provide administration support for the Patient Services Team during staff absences and other pressure points.
• Be prepared to work amongst different teams that may involve working across different sites

The Ideal Candidate

What we look for in new colleagues:

• Able to undertake a range of tasks, some of which requires significant initiative
• Experience dealing with public/customer care
• Experience within Primary Care
  • GCSE’s A-D or equivalent in English and Maths 
  • Awareness of confidentiality in the workplace
  • Excellent IT Skills, including Microsoft Office - Outlook, Excel and Word

About The Company

We provide local primary care, at scale 

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.

We transform communities and reduce heath inequality

Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS

Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care 

We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.