Quality Lead

Package Description

As a Quality Lead, you’ll be part of our valued team at HCRG Care Group.

You will feel valued as a Quality Lead within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• £55690 - 62682 depending on experience with group pension 
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
• Free tea, coffee and milk at your base location in Runcorn
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

We are looking for an experienced Quality Lead to join our Warwickshire 0–19 service. You will provide strategic leadership and oversight of clinical quality and effectiveness across a diverse portfolio of services.

As the Quality Lead, you will play a pivotal role in ensuring safe, high-quality care is consistently delivered across the unit. Reporting to the Business Unit Head, you will advise the Senior Leadership Team on compliance with all clinical, regulatory, and professional standards, including CQC regulations, CQUINs, and KPIs.

You will also lead and provide assurance on core quality functions including:

• Medicines management

• Adult safeguarding (health)

• Infection prevention and control

• Health and safety

• Clinical governance and CQC compliance

Working closely with the Chief Nursing Officer, Head of Quality & Risk, Chief Pharmacist, and others – you’ll be at the forefront of embedding quality into practice and driving continuous improvement.

What we offer

• Flexible, part-time hours (18.75 per week), Monday to Friday

• Remote working with weekly visits to service sites

• Supportive, forward-thinking team environment

• Opportunity to shape and influence high-quality care delivery across a respected healthcare organisation

Main Responsibilities

• Develop audit plan and ensure audit aspects of services are developed and embedded in practice
• Identify clinical information that provides supporting evidence that care provided to patients is of high quality and safe
• Ensure the service teams have access to advice and support from relevant experts and teams (internal and external)
• Be responsible for the production of the monthly Quality Assurance & Risk Report to all Governance Committees
• Patient satisfaction and experience – linking into the Communications & Experience Team and supporting the services to take on new innovations that improve patient experience as required
• Ensure learning from patient complaints is shared and disseminated to staff
• Delivers highly specialised advice on care and training

The Ideal Candidate

• Degree Level Education
• Driving liscence and access to a vehicle for travel
• A detailed knowledge of professional regulation and evidence based practice
• Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness.
• A clear demonstration of a successful service mobilisation and/or change management project
• Understanding of the principles of evidence-based healthcare
• Experience of quantitative and qualitative data audits /analysis for benchmarking and performance monitoring processes.
• Able to act independently on own initiative and use own judgment within agreed boundaries
• Attention to detail with a thorough and systematic approach to tasks and high standards of accuracy

About The Company

We change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.