Discharge Coordinator Assistant

Package Description

As a Discharge Coordinator, you’ll be part of our valued team at Savernake Hospital

You will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

•    A salary of £26,250 (pro rata to hours worked) with group pension

•    Free tea and coffee at your base location

•    Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

•    Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates

•    Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

•    Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise

•    An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

•    The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

Join Our Team as a Discharge Coordinator Assistant!

Are you passionate about patient care and ensuring a smooth transition for individuals leaving the hospital? We have an exciting opportunity for a Discharge Coordinator Assistant to join our team on a fixed-term maternity cover contract at Savernake Hospital, Marlborough, working 30 hours per week.

In this vital role, you'll play a key part in supporting hospital discharges, working closely with patients, carers, internal teams, and external partners. Your guidance and expertise will help create a proactive, timely, and safe discharge process, ensuring patients transition to the right destination with confidence and care.

Be the driving force behind maintaining patient flow, improving healthcare experiences, and making a real impact in our community wards. If you're a strong communicator with a passion for collaboration and compassionate care, we want to hear from you!

Apply now and be part of a team that makes a difference every day!

For further information contact Annette White - Annette.White@hcrgcaregroup.com

Main Responsibilities

This post is responsible for

• Ensure a consistent presence on the wards enabling involvement and opportune interactions

• Promote continuity of care for patients moving between services

• Support a patient focussed approach to care, promoting respect and dignity 

• Proactively seek to support reductions in average length of stay

• Attend MDTs to support ward teams to maintain focus and progress on discharge planning, supporting 

in decision making process

• Participate in reviews and meetings where critical decisions are made in relation discharge planning

• Work with ward staff to embed Red2Green processes.

• Work with ward staff to ensure that patients at risk of delay are referred as necessary for specific 

support services

• Have a clear understanding of Mental Capacity Act and the impact this may have when planning 

discharge 

• Hold an awareness of potential safeguarding concerns and the correct route to escalate these

• Support those patients who are self funding to source appropriate care on discharge

• Have an understanding of Continuing Health Care funding and the process for assessment

Please see the attached Job Description for the full list of responsibilities.

The Ideal Candidate

• Experience of working within health and / or social care

• Discharge planning experience

• Experience of working across organisational boundaries within health and social care

• Awareness of current legislation in key areas including Information Governance, Care Act, Mental 

Capacity Act.

• Awareness of National Hospital Discharge policies and guidance

• Knowledge of safeguarding policies and procedures

• IT competence in using multiple systems

• Ability to organise workload, changing priority as necessary

• Problem solving skills

• Demonstrate accuracy and attention to detail

• High standard of emotional intelligence with excellent communication skills 

• Ability to maintain emotional resilience in often difficult situations

• Adaptability when working with multiple teams

• This post will require onsite presence on each of HCRG Community Hospital sites throughout the week

• Willing to work in other areas of HCRG as and when required to do so

A valid UK driving licence and a vehicle that can be used for business purposes is required with business insurance for the used vehicle.

About The Company

We change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

 While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.