Senior Operations Manager

Package Description

What we can offer you as a Senior Operations Manager:

• A rewarding career making a positive impact on people’s lives.
• A competitive salary and benefits package
• In house development giving the opportunity to grow both personally and professionally
• 27 days annual leave plus bank holidays
• Salary sacrifice schemes
• EAP

Job Introduction

The Senior Operations Manager is a key member of the Senior Leadership Team responsible for leading Regional Teams and overseeing the day-to-day operational delivery of high-quality, patient centred primary and urgent care services and the execution of the organisations strategic plan across services within their portfolio. 

The postholder will lead on commercial delivery, service transformation, performance improvement, and operational excellence across multiple primary and urgent care sites. They will work collaboratively with clinical and non-clinical leaders to ensure services meet contractual, regulatory, and quality standards

Main Responsibilities

Leadership & Strategy:

• To lead, develop and support a high-performing regional teams to deliver quality Primary and Urgent Care Services across the portfolio. 
• Create an environment where all staff are encouraged to make improvements to the service and deliver individual, national and Group-wide objectives. 
• Deliver and strive to exceed budget expectations, through identifying and driving revenue opportunities and ensuring systems and processes are in place to control costs appropriately. 
• To contribute to the continuous improvement of the patient journey and to improve patient experience ensuring delivery of high-quality care. 
• Ensure the delivery of all contractual obligations and KPIs

The Ideal Candidate

Interested? What you will need to be considered:

• Significant Senior Management experience in healthcare management, ideally in Primary Care
• Experience of ensuring high levels of staff productivity, efficiency and engagement
• Strong knowledge of healthcare systems, workflows, and regulations
• Significant experience of contract retention and successful procurement outcomes
• Experience of ensuring high levels of staff productivity, efficiency and engagement
• Degree and/or relevant management qualification, preferably in healthcare management or MBA level (Desirable)
• Evidence of successful track record of achieving results in a senior leadership role
• Significant people management experience with the ability to negotiate and positively influence both internally and externally
• Ability to define and develop key reporting data sets to enable oversight and assurances on all aspects of optimal operational service delivery

About The Company

We provide local primary care, at scale

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries. 

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides. 

We transform communities and reduce heath inequality

Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS

Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care

We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.