Administrator

Package Description

You will feel valued as a Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Salary of £22,369.35 and access to our group pension
• MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Access to Reward Gateway - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Leisure Vouchers 
• We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
• Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
• Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• Working in an environment focused on the highest clinical and quality standards with 100% of our services being rated overall good or outstanding by the Care Quality Commission.

Job Introduction

We are looking for a dedicated and organised Administrator to join our team at Anchor Centre and Meridian Practice.

The Anchor Centre is the specialist GP practice for homeless and vulnerably housed in Coventry and Meridian Practice is a specialist GP service for asylum seekers and refugees in Coventry. The healthcare team based at Both services deliver holistic health care for this patients’ groups. We provide services to meet the needs patients who attend the Practice and aim to make a difference to people’s lives in their community.

As an Administrator, you will work alongside a team of fellow dedicated and highly skilled healthcare professionals in the service. We support each other in any way we can by holding regular meetings / development sessions / social events.

We are keen to strengthen our team by identifying a forward thinking and highly motivated Administrator who is committed to providing high quality clinical services and making a difference to the health inequalities of the area.  We are looking to recruit a flexible, enthusiastic individual to work with us across both services.

This is a full-time role working 37.5 hours with requirements to work flexibly Monday-Friday 8am-6:30pm as per our opening hours.

Main Responsibilities

• Typing referral and clinical letters to send to local hospitals and service providers for the e-referral service / RSS.
• Administration of e-referral system and maintain robust logs and trackers of all referrals, particularly 2WW for audit purposes.
• Acting as a point of liaison between doctors, patients and hospitals dealing with queries and troubleshooting problems.
• Making appointments directly with hospitals where appropriate e.g., rapid access clinics.
• Chasing outstanding investigations / results / correspondence.
• Dealing with telephone queries and emails.
• Processing EMIS and Docman tasks and workflows.
• Support practice in working towards QOF and KPI targets.
• Typing of other correspondence produced by doctors/nurses/practice manager as required.
• Preparing agenda for in-house meetings and taking of minutes
• Ordering of stationery and office supplies.
• Scan patient-related documents onto their medical record as required using SNOMED codes as agreed by the clinical team.

Please see the attached job description for a full list of responsibilities

The Ideal Candidate

Experience in this role is desirable but not essential.

The essential qualities we are looking for in our Receptionist applicants are:

• Knowledge and experience of working on Emis Web, Docman and MS Office.
• Strong written and verbal communication skills
• Excellent time management and organisational skills
• Ability to work under pressure and prioritise caseload
• Ability to work independently and responsibly, without direct supervision
• To understand and abide by the rules of confidentiality
• Discreet and mindful of individual circumstances
• Flexibility, commitment, and adaptability

Previous experience of working in a Clinical Reception Area.

About The Company

We change lives by transforming health and care.  

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. 

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. 

We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications. 

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all. 

HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services. 

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.