Administrator

Package Description

As an Administrator, you’ll be part of our valued team at Oldham Sexual Health.

You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• Salary of £22,369.35 with group pension 
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

We are seeking a motivated and organised individual to join our Oldham Sexual Health Service as an Administrator.

In this role, you will provide comprehensive administrative support to various service areas, ensuring the smooth and efficient operation of the team. You will communicate professionally and effectively with both colleagues and service users, contributing directly to the team's success.

After receiving full training, you will use computer systems to accurately capture, update, and verify essential data, and manage databases, with occasional manual data collection when required.

The role involves handling telephone inquiries, managing your own workload within set guidelines, and using discretion and initiative to address queries or direct them to the appropriate departments. 

This is a full time position working 37.5 hours across the week at our Oldham Sexual Health Service.

Main Responsibilities

• Greet and register patients, book appointments, and manage general inquiries at the reception desk.
• Manage incoming calls from the call centre and take appropriate action.
• Send appointment reminders and process postal test results.
• Run reports and ensure high standards of data quality in the clinical system.
• Book translators for appointments and handle patient records.
• Assist with filing, distribution of mail, and handling of post.

Please see the attached job description for a full list of job responsibilities.

The Ideal Candidate

The ideal candidate for the Administrator role will possess the following qualifications and skills:

Essential:

• NVQ Level 2 in Business Administration
• Experience in a healthcare environment in an administrative capacity
• Demonstrated interest in Business Administration and Health Care
• Proficiency in Microsoft Office for document production
• Clear communication skills, both face-to-face and over the phone, with a diverse range of individuals
• Flexible approach to work, including the willingness to work beyond normal hours when necessary
• Commitment to continuous personal and professional development
• Strong team player dedicated to continuous improvement

Desirable:

• Knowledge of sexual health services

We are looking for a motivated individual who is eager to contribute to our team and support the delivery of high-quality healthcare services.

About The Company

We change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.