Service Manager

Package Description

As a Service Manager, you’ll be part of our valued team across North and North East Lincolnshire.

You will feel valued as a Service Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• Salary of £45,000 - £50,000 (depending on experience) with group pension 
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

Are you an experienced and motivated professional looking to make a meaningful impact on healthcare delivery?

We are seeking a dedicated Service Manager to lead and manage the North & North East Lincolnshire Dermatology Services. As a key member of our operational team, you will work collaboratively with the General Manager, Clinical Lead, Lead Nurse, Team Leader, and Cancer & Administration Manager to ensure patients and colleagues are at the heart of the services you oversee. This role combines leadership, strategic planning, and operational management to achieve contractual objectives, enhance patient experiences, and meet key performance indicators.

If you have a passion for improving services and a strong background in management and data-driven decision-making, this is an exciting opportunity to make a difference.

This role will primarily be based at the Cromwell Road site (DN31 2BH), with an expectation to work twice a week at The Ironstone Centre (DN15 6HY). While the role is largely site-based, there is flexibility to work one day a week from home. The standard working pattern is Monday to Friday, totaling 37.5 hours per week, though the service operates six days a week (Monday to Saturday).

Main Responsibilities

• Leadership and Team Management: Recruit, coach, and develop a well-resourced team, ensuring staff are equipped with the necessary skills, knowledge, and support to deliver excellent patient care. Oversee performance management, appraisals, and colleague development while fostering an open, engaging workplace culture.
• Operational Oversight: Maintain and enhance administrative systems to support efficiency and productivity in collaboration with the Cancer & Administration Manager. Ensure statutory and organisational timelines and standards are consistently met.
• Data and Performance Management: Monitor and improve data quality, ensuring accuracy in internal and external reporting of key performance indicators, particularly for cancer-related datasets. Support the development of processes and SOPs to address data quality issues.
• Communication and Collaboration: Build and maintain strong relationships with internal and external stakeholders, ensuring clarity, sensitivity, and professionalism in all communications. Represent the administration function in meetings and provide guidance on IT systems, processes, and procedures.
• Judgment and Problem Solving: Use sound judgment to resolve general issues and escalate complex matters appropriately, ensuring operational and contractual objectives are met effectively.

The Ideal Candidate

• Qualifications and Experience:

  • Proven experience managing staff and handling HR processes.
  • Skilled in financial and budget management with a track record of working to KPIs and producing evidence-based reports.
  • Qualification in line management or supervision, or significant relevant experience.
  • Willingness to complete registration as a CQC Registered Manager.

• Skills and Knowledge:

  • Strong interpersonal, organisational, and communication skills, with the ability to effectively engage colleagues and service users verbally and in writing.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel, with accurate IT and keyboard skills.
  • Exceptional planning, prioritisation, and delegation abilities to manage workloads in a dynamic environment.
  • Negotiation and influencing skills to build strong working relationships.

• Personal Attributes:

  • Punctual, dependable, and cheerful, with a diplomatic and caring approach.
  • Demonstrates discretion, sensitivity, and confidentiality in all interactions.
  • Proactive, adaptable, and responsive to the evolving needs of the service.
  • Comfortable managing difficult conversations and advising colleagues constructively.

You will need regular access to a car, as frequent travel between our sites is an essential part of the role.

About The Company

We change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.