Care Coordinator

Package Description

As a Care Coordinator, you’ll be part of our valued team at Peasedown St John.

You will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

• A salary of £22,369.35 (pro rata to hours worked) with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

Are you looking for an exciting new opportunity? We are recruiting a part time Care Coordinator to work as part of our Multi-disciplinary Team!

At HCRG Care Group our approach to delivering healthcare services is innovative, refreshing and above all caring. We are committed to putting patient care first and we are looking for dedicated professionals who share our values and our passion for delivering quality care

Based at our Care Coordination Centre in Peasedown St John, BaNES, you’ll join a supportive non-clinical team of Administrators and Care Coordinators, working together to provide outstanding service to our patients and clinical teams. Collaborating with Duty Clinicians, the Community Wellbeing Hub, Social Care, and Integrated Care Teams, you’ll play a vital role as the first point of contact, delivering information, advice, and signposting, as well as managing referrals, appointments, and patient correspondence for our community healthcare services.

This is a part time opportunity working 22.5 hours across the week based in our Peasedown St John Care Coordination Centre. The Centre is currently open 08:00 until 20:00 Monday to Friday and 09:00 until 17:00 Saturday and Sunday. The post holder will be expected to support these extended working hours on a rota basis.

Main Responsibilities

• Handle first-line telephone calls professionally, transferring or directing them as needed.
• Process and accurately record referrals, ensuring they are directed to the appropriate professionals.
• Schedule, reschedule, and manage clinical appointments, maintaining adherence to protocols.
• Respond to shared email inbox requests and manage patient correspondence, including sending appointment letters.
• Provide a signposting service, guiding patients and referrers to the appropriate services efficiently.
• Maintain accurate records and adhere to all guidelines, policies, and procedures.

Please see the attached job description for a full list of role responsibilities.

The Ideal Candidate

• Experience interacting with patients and/or customers.
• Proficient in IT, including Windows applications and Microsoft Office, with the ability to learn clinical IT systems.
• Clear, concise, and professional communication skills.
• Team player with the ability to liaise effectively with individuals at all levels.
• Strong organisational skills and the ability to assess risk with discretion.
• Driven to deliver high-quality service.

Experience in a medical practice or Healthcare environment would be beneficial for this role.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.