Bank Administrator

Package Description

As a Bank Administrator you’ll be working to support our team based in our Five Rivers Leisure Centre Salisbury, you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

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  • Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
  • An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
  • The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
  • Free tea, coffee and milk at your base location

Job Introduction

We are seeking a reliable and motivated Bank Administrator to join our team at Five Rivers Leisure Centre. This is a flexible, as-and-when required role, providing vital administrative support to ensure the smooth running of our busy centre.

As a Bank Administrator, you will support the day-to-day operations of the centre, helping colleagues deliver excellent services to our customers and the local community. Providing a friendly and reliable support to the centre team, whether that’s welcoming and answering enquiries in person, over the phone, or by email. You’ll assist with bookings, record-keeping, and day-to-day office tasks, making sure information is accurate, up to date, and treated with care. You’ll play an important part in helping colleagues create a smooth, professional, and welcoming environment for everyone who visits the centre.

For any enquiries, please contact Laura Gowen on 07919 546 920 or 01722 326351

For a full list of responsibilities, please refer to the attached job description.

Main Responsibilities

Responsibilities will include: 

• To undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
• To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required. 
• To ensure telephone enquiries are dealt with in a polite and courteous manner. 
• Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required. 
• Maintain a filing system for any hard copy records, ensure electronic records are maintained in line with local policy and guidelines. 
• Sort and distribute and action incoming mail if required. 

A full list of responsibilities can be found in the attached job description.

The Ideal Candidate

Essential Criteria 

Experience

• Administrative experience (minimum 1 year).

• Experience as an administrator within a customer care, healthcare or social care setting.

• GCSEs or equivalent.

Knowledge & Skills

• Excellent knowledge of Microsoft Office packages including Outlook, Word, Excel.

• Accurate and efficient IT and keyboard skills.

• Effective interpersonal, organisational and communication skills.

• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in

writing.

• Ability to work with discretion, sensitivity and maintain confidentiality.

• Good planning and organisational skills and ability to meet deadlines.

• Ability to prioritise and manage workload within a busy environment.

• Ability to work as part of a team.

• Responsive attitude to delegation of tasks.

• Punctual, cheerful, reliable and dependable.

• Accurate minute/note taking.

• Ability to carry out stock rotation, management of stock ordering and deliveries.

Personal Attributes(demonstrable)

• Reliable and flexible.

• Ability to prioritise own workload, work to tight timescales and manage interruptions.

• Able to contribute to the changing demands of the service.

• Willing to undertake training relevant to the post.

• Ability to work within a team.

• Demonstrates a diplomatic caring attitude.

• Maintains confidentiality.

• Smart appearance.

Desirable

• NVQ level 3 Business Administration or equivalent experience.

• Previous NHS experience.

• Administrative experience (minimum 2 years)

Other requirements:

• To be able to travel to work at other sites to cover absences.

• Holds a full UK driving licence.

• Manual handling of clinical stock

About The Company

We change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.